Free Windows Help for Seniors — Call 1-888-634-3243
We are a free, independent, non-profit organisation helping older adults with Windows PCs and Microsoft services. We are NOT Microsoft. Call our patient helpline any time: 1-888-634-3243.
Windows can be easier — we guide you, for free
We help with Windows Update, Microsoft Account, OneDrive, printing, email, and keeping your PC safe. If anything is confusing, call 1-888-634-3243 and we will walk you through it slowly.
Tip: On a phone, tap the blue Call button to dial 1-888-634-3243 now.
Why Windows is friendly for seniors (plain English)
- Large text and high contrast: Windows lets us increase text size and contrast for easier reading.
- Simple Start menu: We can pin only your important apps — Phone, Email, Photos, and a big Call button for help at 1-888-634-3243.
- Automatic backups: OneDrive and File History can save your photos and documents automatically so they are safe.
- Security built in: Windows Security (Defender) helps protect you from common risks — we can check it together by phone at 1-888-634-3243.
- Remote help: We can guide you by phone and, with permission, help using free and safe remote tools — call 1-888-634-3243.
- We help for free: We are an independent non-profit — not Microsoft. Call 1-888-634-3243 for free help.
Basic Windows Guidelines for Older Adults
Short and safe steps you can try. If anything feels risky, call our free helpline at 1-888-634-3243.
- Keep Windows Updated: Open Start → Settings → Update & Security → Windows Update → Check for updates. Updates keep your PC safe. We can help you check now — call 1-888-634-3243.
- Use a Microsoft Account: A Microsoft account saves your settings and helps OneDrive back up your files. If you need help signing in or resetting a password, call 1-888-634-3243.
- Set up OneDrive: OneDrive can automatically save your photos and documents to the cloud. We can set this up together — dial 1-888-634-3243.
- Check Windows Security: Open Start → Windows Security to see if virus protection is on. Call 1-888-634-3243 if it looks off or confusing.
- Use File History or Backup: Turn on File History or use an external drive to back up important files. We can guide you — call 1-888-634-3243.
- Make things easier to see: Settings → Ease of Access → Display lets you increase text size and make things bold. We’ll talk you through it at 1-888-634-3243.
Frequently Asked Questions — Plain Answers
Q: How do I install a printer on my PC?
A: Plug the printer in, turn it on, and connect it to the computer by USB or Wi‑Fi. Then open Start → Settings → Devices → Printers & scanners → Add a printer. If this is confusing, call 1-888-634-3243 and we will guide you.
Q: My PC is slow. What can I do?
A: Try restarting your computer, closing unused programs, and checking for updates. If that does not help, call 1-888-634-3243 and we will walk through safe cleanup steps.
Q: How do I get my photos from my phone to my PC?
A: Use a cable, email, or OneDrive. OneDrive is easiest — it syncs photos automatically. Call 1-888-634-3243 and we’ll help set it up.
Q: What is Safe Mode and when should I use it?
A: Safe Mode starts Windows with only essential parts. Use it when the PC won’t start normally. If your PC needs Safe Mode, call 1-888-634-3243 and we’ll walk you through it.
Q: I got a strange message — is my computer infected?
A: Not always. Don’t click links in strange messages. Open Windows Security and run a quick scan, or call our free helpline at 1-888-634-3243.
Microsoft things we explain
We explain Microsoft services in simple language and help you use them safely.
- Microsoft Account & Passwords: How to sign in, reset a password, and keep your account safe. Call 1-888-634-3243.
- Outlook Email: Sending and reading messages, attachments, and using contacts. Call 1-888-634-3243 for help.
- OneDrive: Back up photos and documents automatically so you don’t lose them. Call 1-888-634-3243 to set it up.
- Windows Update: Keeping Windows up to date. We explain what updates do and help you install them — call 1-888-634-3243.
- Microsoft Store: Installing simple apps from the Store. We guide you slowly — call 1-888-634-3243.
- Teams/Skype: Making video calls to family. If you want to try a video call, call 1-888-634-3243 and we’ll guide you through the first one.
Quick Troubleshooting — Safe first steps
- Restart the computer (Start → Power → Restart).
- Check cables and power — make sure everything is plugged in.
- Look at the taskbar for warnings (battery, Wi‑Fi, or updates).
- Run Windows Security → Virus & threat protection → Quick scan.
- If printing problems persist, restart the Print Spooler: press Windows+R, type services.msc, find Print Spooler, right-click → Restart. Call 1-888-634-3243 if unsure.
- When in doubt, call 1-888-634-3243 and we’ll help step-by-step.
Simple Tips to Keep Windows Easy
- Use a local backup or OneDrive so your photos and documents are safe. Call 1-888-634-3243 to set up OneDrive.
- Write down usernames and passwords in a safe place (or use a trusted family member).
- Keep Windows and apps updated to protect from problems.
- Make a restore point before big changes: Start → Control Panel → Recovery → Create a restore point. If unsure, call 1-888-634-3243.
PC Brands We Help
We help people with most Windows laptops and desktops. Call 1-888-634-3243 for free personal guidance.
Testimonials — People we've helped
"The volunteer walked me through restoring my photos from OneDrive. I called 1-888-634-3243 and they were very gentle." — Ruth, 75
"Fast and calm help. I called 1-888-634-3243 and they fixed my printing problem on the phone." — George, 71
"I was worried about updates but the team explained everything. Call 1-888-634-3243 — they are free and kind." — Liza, 80
Accessibility and Safety
Windows has built-in accessibility: Magnifier, Narrator, high contrast, and larger text. Never share passwords with strangers. If you need help with email, downloads, or messages, call our free helpline at 1-888-634-3243.